This page collects what customers have said after a job, and three recent jobs written up in full — what went wrong, what it took to fix, and what it cost. Nothing here is written by us and passed off as a customer’s words.
Three jobs from round here
Real problems, real numbers. In two of the three the answer came in under what the customer was braced for.
Chateau Estates — deadbolt wouldn’t throw
1971 slab home off Chateau Boulevard. She’d been lifting the front door by the handle for eight months to make it lock. That morning the key snapped flush with the cylinder, and another company had already quoted a full lockset without seeing the door. The lock was fine. About half an inch of settlement had twisted the jamb, so the bolt was hitting the plate roughly 7mm high and binding every single time. Cracks above the frame and a floor sloping toward the front of the house told the rest. Pulled the key, re-cut the strike, put a reinforcement plate and three-inch screws in while we were there.
35 minutes. $145. No hardware replaced.
MSY Long Term Garage — lost every key
Flight in at 9:40pm after nine days away. The only key to a 2019 push-to-start had gone somewhere in transit, no spare at home, dealer shut. No key to copy means originating from the VIN and pairing to the immobiliser through the OBD port. Opened the door without damage, checked the registration in the glovebox against his licence, cut the emergency blade to code, programmed on site — then deleted the lost key out of the car’s memory so whoever finds it can’t start it.
55 minutes. $385 including after-hours. No tow.
Williams Boulevard shop — manager left, keys didn’t
Six openings: front, rear delivery, stockroom, office, electrical closet and a roll-down gate. All keyed differently, all standard keyways, which meant anyone could have cut copies at a kiosk over the years and nobody had kept a record. Put the shop on a master system with a restricted keyway. Staff hold change keys that open only what their job needs, the owner holds one master. Keying schedule written down and handed over on paper and as a PDF.
3 hours 20 minutes. $780 including hardware for six cylinders and eight keys.
Reviews
Reviews from Kenner customers
We do not write our own reviews. When Kenner Lock & Key was set up, we made a deliberate call not to publish testimonials until they came from real customers who had approved them. That has not changed. A wall of five-star reviews posted in the same week is one of the clearest warning signs in this trade, and we are not going to be another site that does it.
Reviews will appear here as customers leave them. In the meantime, three recent jobs from around Kenner are written up in full below — real problems, real numbers, real outcomes.
Had a job done? Leave us a review.
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Complaints come straight to the owner rather than a ticket system. We would far rather fix it than read about it later.
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