Tell us how it went
Feedback
Good or bad, we would rather hear it from you than read it later.
If something went wrong, tell us first. We would far rather fix it than have you find out we were the same as everyone else. Ring (504) 506-2567 or use the form below — it comes straight to the owner.
What we actually want to know
- Did the price hold? You were quoted a number. Was that what you paid?
- Did we turn up when we said? If the window slipped, we want to know by how much.
- Did the technician show identification and the licence number without being asked?
- Did we explain what caused the problem? You should have left knowing why it happened.
- Did we try to sell you something you didn’t need? If so, we have a problem and we want to hear about it.
- How did the whole thing feel? Being locked out is stressful. Whether we made that better or worse matters to us.
Send it to us
How we handle what you send
- Complaints go to the owner the same day. Not a queue, not a ticket system.
- We will tell you what we are going to do about it rather than just apologising.
- We only publish a review if you tick the box. First name and neighbourhood only — never your address, phone number or the specifics of your security.
- We do not write our own reviews. Every quote on this site came from a real customer. A wall of five-star reviews posted in the same week is one of the clearest warning signs in this trade, and we are not going to do it.
- If we cannot resolve it, you are entitled to raise it with the Better Business Bureau or the Louisiana Attorney General’s consumer protection division. Our licence number is on your invoice.